Gopien's Privacy policy

Types of Data We Correct or Maintain

Member Registration Data: When a member, whether an individual or an entity, activates our services or creates an account on our site, we collect account information, referred to in this policy as member registration data. This includes the member’s contact name, email address, phone number, and other contact information, as well as payment information and billing address. We also assign members a unique username and password to access their account information through the site.
Member Message Recipient Data: We maintain data provided to us or uploaded to the site by our members, referred to in this policy as customer message recipient data. Typically, this data relates to individuals or entities who have opted in to receive email messages or other types of communications from us. It may include names, email addresses, contact information, and other details. We use this data solely on behalf of and under the instructions of our members, and only to communicate with our members.
Site Data: We use cookies, web beacons, and other automated devices to collect information about visitors to our site and users of our services, referred to in this policy as site data. This includes browser type, operating system, IP address, and information about the web pages viewed and links clicked by visitors or members. We may combine site data with other data we have collected from users, such as member registration data.
Other Data: We may also collect information about members or potential customers from our affiliates, third parties such as business partners, our social media pages, during promotional events, or from users who submit their information to subscribe to our mailing lists or receive information about our products and services.

How Do We Use the Data We Collect?

We may use the information we collect and maintain, including any personal data, for the following purposes:

If you have provided your contact information to us, we may use it to contact you for marketing and promotional purposes by various means, including regular mail, email, or telephone.
To process orders, requests, and payments, and to communicate with our customers and members about their accounts or any requests, orders, or payments.
To provide requested services to our customers, including sending or facilitating the delivery of emails on behalf of and at the request of our customers. (In such cases, our customers are responsible for the content and delivery of such communications.)
To respond to any inquiries submitted to us and to provide technical support to customers and site visitors.
To tailor the content and information that we may send or display to customers or site visitors, and to otherwise personalize experiences on the site.
To tailor the content, information, and offers that we may send or display to customers, prospects, or site visitors on third-party sites.
To better understand how users access and use our site and services, both on an aggregate and individualized basis, for the purposes of improving our site and services and responding to customer and visitor desires and preferences.

How Do We Disclose the Data We Collect?

We may share your personal data with third parties, but only in the ways described in this privacy policy. We do not sell, rent, or trade personal data, whether customer information or customer recipient data, without prior consent. However, we may disclose the information we collect or maintain, including personal data, without prior consent as described below:

Affiliated Companies: We may disclose the information we collect about customers and potential customers to our affiliated companies. If we do, their use of your information will be in accordance with this privacy policy.
Service Providers: We may disclose the information we collect from you to third-party vendors, service providers, contractors, or agents who perform functions on our behalf, such as credit card processing, customer service, marketing analysis, online advertising management, customer relationship management, and internal system monitoring. These third parties are required to maintain the confidentiality, security, and integrity of personal data and to use such information only as directed by us.
Business Transfers: If we are acquired by or merged with another company, if part or all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the personal data we have collected to the acquiring company or entity.
In Response to Legal Process: We may disclose the information we collect to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena.
To Protect Gopien and Others: We may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of this policy, our terms & conditions, our anti-spam policy, or our end user service agreement.

Why Do You Receive Marketing Communications?

If you received one or more marketing or promotional emails, such as a newsletter from us, it means that (a) your email address is on our list of advertisers, site members, or prospective customers, or (b) you have provided us your email address so that we could contact you. If you believe you received an email from us in error, please contact us immediately at support@gopien.com.

What About Public Forums or Blogs?

Our site also offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is visible to and may be read, collected, used, or disclosed by any visitor to the site. To request removal of your personal data from our blog or community forum, contact us at support@gopien.com. Please note that, even after removal from the site, certain content may remain in our systems for a period of time, or may be viewable in cached and archived pages of the site.

We may post customer testimonials on our website, which may contain personal data like the customer’s name and business. We obtain the customer’s consent via email prior to posting the testimonial to include their name along with their testimonial. To request removal of your personal data from our testimonials, contact us at support@gopien.com.

How Do We Secure the Personal Data We Collect?

We use commercially reasonable security measures to protect against the loss, misuse, and alteration of the personal data that we collect or maintain. Each customer is provided with a unique username and password that must be entered when logging into their account. However, no data security measures can guarantee 100% security all the time. While we strive to protect your data from unauthorized use or disclosure, Gopien does not warrant or guarantee the security of the data you provide to us.

The security of your personal data is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using Secure Socket Layer (SSL) technology.

What About Third-Party Websites?

Our site contains links to third-party websites. We are not responsible for the privacy practices or the content of any third-party websites. Customers and visitors who link to other third-party websites from our site should check the privacy and security policy statements of those websites to understand their policies and practices. Members and visitors who access a linked site may be disclosing their private information to the owner of such third-party websites. It is your responsibility to keep such information private and confidential.

How Can I Access My Information?

Upon request, Gopien will provide you with information about whether we hold any of your personal information. Members may access and amend the contact information and other account information we have collected from them by logging into their accounts and changing their account information. Additionally, individuals may request access to, modification, or deletion of any personal data we have collected about them by emailing support@gopien.com. We will respond to your access request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you with services. If you wish to cancel your account or request that we no longer use your information to provide you with services, contact us at support@gopien.com. We will retain and use your information as necessary to comply with our legal obligations, support our business operations, resolve disputes, and enforce our agreements.

We may also receive personal data about individual customer messages from or on behalf of Gopien’s members. We process personal data about customer message recipients only on behalf of and under the direction of our members, and the collection, use, and disclosure of such data is subject to the member’s privacy policy, not this one.

What About Children Under 13?

Our site and services are not intended to be used by children under 13 years old. If we discover that a child under 13 has provided us with personal data, we will remove it from our systems immediately.

How Will We Notify You of Privacy Policy Changes?

We may update this privacy policy to reflect changes to our information practices. If we make any material changes that affect the information we have previously collected about you, we will notify you by means of a notice on this site prior to the change becoming effective. Your continued use of our site and/or services constitutes consideration and your acceptance of any such changes. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

You can contact us using the contact form on our homepage or by clicking on support when logged in.